Every so often, kit management experiences a hiccup and a kit is supposed to be sent to Library A, but instead ends up in Library B by mistake. This is a not a big deal, as far as KitKeeper is concerned and is easily fixed. You probably noticed this mistake either by scanning the kit into KK and discovering the kit at the library. How do we fix this problem so the kit is ultimately sent to the correct library? It is as simple as changing the kit’s status and sending the kit along to the correct library.
- Log into KitKeeper as Admin (Staff Logins are unable to change kit statuses)
- Scroll down to the Staff Action Table and select All Actions (any branch and any time) and find the title in question.
- If the button Pickup Library is receiving the Kit is green, then there is no need for further action. The Kit is all set and can simply be forwarded to the correct library.
- If the Patron is picking up the Kit is green, then the kit has been incorrectly scanned and needs to be reset.
- Select the Administrative Reset of Kit Use button at the bottom of the screen. See image below.
- Read the warning screen carefully and then select OK
- Click Reset Record
- This will bring you back to the tracking page for that title. Everything has been reset. Make sure to select Home Library is checking and sending the Kit. This will tell KitKeeper that the kit is en route to the correct library and not sitting on a hold shelf waiting for a patron pickup
Important notes:
- Resetting a Kit Status Record changes in the information in the Kit Action log.
- Notify the receiving library of any changes so that they know a) where the kit is and b)what to tell any patrons who have received emails to pick up kits that are not at the library.
- Only Admin logins can change kit states.
- KK will not reset only one step of the Kit Use screen. It will only reset the entire record. However, it is easy enough to click the tracking buttons until the kit use record is up to speed (as described in step D).
- Need more help? Please contact us at Plymouth Rocket.
Direct Link =
www.answerkeeper.com/kkkituse
Every so often, kit management experiences a hiccup and a kit is supposed to be sent to Library A, but instead ends up in Library B by mistake. This is a not a big deal, as far as KitKeeper is concerned and is easily fixed. You probably noticed this mistake either by scanning the kit into KK and discovering the kit at the library. How do we fix this problem so the kit is ultimately sent to the correct library? It is as simple as changing the kit’s status and sending the kit along to the correct library.
- Log into KitKeeper as Admin (Staff Logins are unable to change kit statuses)
- Scroll down to the Staff Action Table and select All Actions (any branch and any time) and find the title in question.
- If the button Pickup Library is receiving the Kit is green, then there is no need for further action. The Kit is all set and can simply be forwarded to the correct library.
- If the Patron is picking up the Kit is green, then the kit has been incorrectly scanned and needs to be reset.
- Select the Administrative Reset of Kit Use button at the bottom of the screen. See image below.
- Read the warning screen carefully and then select OK
- Click Reset Record
- This will bring you back to the tracking page for that title. Everything has been reset. Make sure to select Home Library is checking and sending the Kit. This will tell KitKeeper that the kit is en route to the correct library and not sitting on a hold shelf waiting for a patron pickup
Important notes:
- Resetting a Kit Status Record changes in the information in the Kit Action log.
- Notify the receiving library of any changes so that they know a) where the kit is and b)what to tell any patrons who have received emails to pick up kits that are not at the library.
- Only Admin logins can change kit states.
- KK will not reset only one step of the Kit Use screen. It will only reset the entire record. However, it is easy enough to click the tracking buttons until the kit use record is up to speed (as described in step D).
- Need more help? Please contact us at Plymouth Rocket.
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Direct Link =
www.answerkeeper.com/kkkituse