Patrons may call the library to cancel their future kit reservations. Before deleting a reservation for a patron, you will need three pieces of information: the patron’s name, the title of the kit, and the dates that the kit is reserved for. If the kit has already been shipped from one library to another for the patron the further steps may need to be taken to send the kit back properly (see bottom of page). If your library uses patron authentication, patrons can delete their own reservations using My Kits.
Basic Deletion of a future Kit Reservation
Patrons may want to cancel a reservation for a kit even though the kit has already been sent from one library to another and the kit tracking process has begun. Different libraries may have different policies about how to address the patron’s request, but from a KitKeeper perspective the kit needs to be properly reset so the kit can be returned to the correct library and other patrons are able to reserve the kit.
Getting the kit ready to send it home: printing a routing slip
Deleting the reservation
There are two ways to reset the kit state. The first way is to track the kit through the states using the kit tracker. The benefit of doing it this way is that the kit will show up in KitKeeper as “sending” and will prevent any reservations from being made until the kit shows up at the home library again. The downside is that several emails will be sent to the patron and the library staff in quick succession about the kit that could be confusing. The other option is to completely delete the reservation as detailed above. The benefit is that no confusing emails will be sent to the patron and staff. The downside is that the kit will show that it is available to patrons when really it will be shipping back to the library, which could take a couple days.
Using the Kit Tracker to return a kit to its home library early (recommended)
Patrons may call the library to cancel their future kit reservations. Before deleting a reservation for a patron, you will need three pieces of information: the patron’s name, the title of the kit, and the dates that the kit is reserved for. If the kit has already been shipped from one library to another for the patron the further steps may need to be taken to send the kit back properly (see bottom of page). If your library uses patron authentication, patrons can delete their own reservations using My Kits.
Basic Deletion of a future Kit Reservation
Patrons may want to cancel a reservation for a kit even though the kit has already been sent from one library to another and the kit tracking process has begun. Different libraries may have different policies about how to address the patron’s request, but from a KitKeeper perspective the kit needs to be properly reset so the kit can be returned to the correct library and other patrons are able to reserve the kit.
Getting the kit ready to send it home: printing a routing slip
Deleting the reservation
There are two ways to reset the kit state. The first way is to track the kit through the states using the kit tracker. The benefit of doing it this way is that the kit will show up in KitKeeper as “sending” and will prevent any reservations from being made until the kit shows up at the home library again. The downside is that several emails will be sent to the patron and the library staff in quick succession about the kit that could be confusing. The other option is to completely delete the reservation as detailed above. The benefit is that no confusing emails will be sent to the patron and staff. The downside is that the kit will show that it is available to patrons when really it will be shipping back to the library, which could take a couple days.
Using the Kit Tracker to return a kit to its home library early (recommended)
522 Direct Link = www.answerkeeper.com/kkcancelstaff